FaxLess Hub™ How it works

How FaxLess Hub works

Phase 1 is designed for seamless adoption and immediate time savings. The goal isn't to "change everything"—it's to stop staff from processing the same referral over and over.

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Adoption Path A

Fax forwarding

Keep existing fax numbers. Forward inbound faxes to the hub—lowest friction, fastest start.

  • No new user behavior
  • Minimal IT change
  • Immediate visibility gains

Adoption Path B

Desktop Hub Folder

A lightweight desktop tool that feels like a local folder. Drag PDFs in—no browser login required.

  • Matches existing "fax folder" habits
  • Local-first processing options
  • Sync to Canada-resident cloud hub

Adoption Path C

Direct-to-Hub

For teams ready to modernize. Route referrals directly to the hub and reduce dependency on fax lines.

  • Optional, later
  • Best when trust is established
  • Supports deeper automation

Process the fax once. Stop the referral ping-pong.

FaxLess Hub creates a single intake path with instant status visibility—so staff aren't re-printing, re-faxing, rejecting, and re-processing the same referral.

Day-one time savings
Referring Clinic Fax / PDF / Scan → FaxLess Hub • Intake + ID • Completeness check • Targeted physician intent • Status timeline Participating Providers Accept / decline → fallback Old way (fax ping-pong) Receive → re-key → reject/return → re-fax → re-process → delay (days/weeks)

Phase 1 focuses on adoption + immediate efficiency: one intake path, fewer touchpoints, faster completeness resolution, and a visible timeline—without requiring complex integrations on day one.

Phase 1: "Process once" flow

Every referral gets a single intake path and a visible status timeline. That's what reduces resends, returns, and repeated rework.

  • Assign a referral ID
  • Completeness check (flag missing info early)
  • Respect targeted physician intent
  • Capacity-aware fallback without restarting
  • Status timeline for transparency

Neutral + governable

Phase 1 is intentionally conservative.

  • No physician identity exposure to families
  • No "shopping" behavior created
  • Auditability built into the workflow
  • Privacy posture appropriate for hospital environments

You can go as far as you want with integration and automation—FaxLess Hub starts with simple adoption and immediate efficiency.

Want to see the referral timeline UI?

A simple "received → checked → routed → booked" view that reduces calls and duplication immediately.

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